Refund, Return, and Cancellation Policy
At Globexa Immigration, we are committed to providing transparent and professional services to our clients. This Refund, Return, and Cancellation Policy outlines the terms and conditions under which refunds, returns, or cancellations may be requested. Please read this policy carefully before availing of our services.
1. General Policy
Globexa Immigration offers consultation and support services related to immigration, visas, and related matters. Due to the nature of our services, refunds, returns, and cancellations are subject to specific terms and conditions as detailed below.
2. Cancellation Policy
Cancellation by the Client
– Clients may cancel their service agreement within *48 hours*of signing the agreement.
– A cancellation request must be submitted in writing via email to our official email id or through the official communication channels provided at the time of service agreement.
– If work on your case has already commenced, a cancellation fee may apply, which will be deducted from any refundable amount.
Cancellation by Globexa Immigration
– Globexa Immigration reserves the right to cancel a service agreement under the following circumstances:
– Non-compliance with requested documentation or information.
– Breach of terms outlined in the client agreement.
– Failure to make agreed payments within the specified timeframe.
3. Refund Policy
Non-Refundable Services
– Fees for initial consultations are non-refundable.
– Any government fees, third-party costs (such as translation, certification, or courier charges), and administrative fees are non-refundable.
Refund Eligibility
– Refunds are only applicable if:
– Globexa Immigration fails to deliver the agreed services due to its own negligence.
– The client cancels within the allowed cancellation window.
– Refunds will not be issued for changes in immigration laws, regulations, or government policies that affect the outcome of the application.
Refund Process
– Refund requests must be submitted in writing to our official email id
– Approved refunds will be processed within 14 working days of approval.
– Refunds will be issued to the original payment method used by the client.
4. Exceptions to Refunds and Cancellations
– No refunds will be issued if incorrect or incomplete information is provided by the client.
– Refunds will not be processed if the client decides to withdraw their application or discontinues the process after substantial work has been completed.
– Globexa Immigration is not responsible for rejections or delays caused by government agencies.
5. Changes to the Policy
Globexa Immigration reserves the right to modify this policy at any time. Clients will be notified of any significant changes via email or through updates on our website. It is the client’s responsibility to review this policy periodically.
6. Contact Information
For questions or concerns regarding this policy, please contact us at:
– Email: ceo@globexaimmigration.com
– Phone: +91 92429-92429
– Address: SCO 5, Sector 12, HUDA, Panipat (132103), Haryana, India
By engaging with Globexa Immigration’s services, you agree to the terms and conditions outlined in this Refund, Return, and Cancellation Policy.
